|    Please wait...loading current temp.

Employee Intranet    |    Twitter    |    LinkedIn    |    Subscribe to GHG Corporation News Feed

How to Ace a Phone Interview

-by Sarah E. Needleman

Job seekers should prepare for a phone interview as seriously as they do for an in-person one. When asked about your qualifications, for example, you can craft a better answer by asking what the company wants and why, says J.T. O’Donnell, a career strategist in North Hampton, N.H.

If you’re asked how many years of experience you have with a program you have used extensively, but not for years, you could reply by asking how much is required and at what level, says Ms. O’Donnell. Maybe the company chose a number based on how much experience the last person in the position had, and you might have just as much, but in a condensed time frame. You can then provide a convincing reason as to why you should be considered for the job even if your answer doesn’t match exactly what the recruiter is looking for.

You should also prepare to answer more complex and detailed questions in phone interviews by creating a list of key statistics and abbreviated answers to commonly asked questions, says Bill McGowan, founder of communications-coaching firm Clarity Media Group Inc. Some examples: What do you know about the company? Why do you want the job? What are your greatest strengths? What are your career goals? How do you see yourself fitting in?

“What traps a lot of people is they think and talk at the same time. They make up answers on the fly,” says Mr. McGowan. “It’s better if you know your conversational path.”

Don’t expect to defer answering questions to your first meeting with a hiring manager, says Maureen Crawford Hentz, a talent-acquisition manager at Danvers, Mass.-based lighting manufacturer Osram Sylvania Inc. That may have been the case in the past, but not now. “People think if you’re talking to someone in HR, this isn’t a real interview,” she says. But these days, it might be your only shot.

Be sure to brush up on your phone etiquette, too. Ms. Crawford Hentz says candidates have put her on hold while they answered another call or tended to their children. Once she could tell a candidate was visiting a drive-through restaurant during a call because she heard a loudspeaker requesting the person’s lunch order.

Finally, be mindful of common faux pas, such as giving long-winded answers that go off topic. “Sometimes the longer you talk, the more it sounds like you’re trying to explain your way through something,” says Mr. McGowan. “The most confident people don’t need to drone on.” Another common flub: answering recruiters’ questions before they’ve finished speaking. Not only does that show disrespect, but it “makes it seem like you have stocked, canned answers,” he says.